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We already received your KYC application but unfortunately it has been rejected for the following reasons:
- Please make sure that your last name, first name & middle name (if any) in the KYC application matches to the ID that you submitted.
- Please upload ID on the proper selection.
- We suggest that you kindly provide an updated valid ID, as your national ID slip won't be accepted because of a lack of identity information
To be able to meet the minimum standard required document for KYC application, we highly suggest you re-submit your KYC application.
Please re-submit in our system the following:
1. Clear copy of Front of ID
2. Clear copy of Back of ID
3. Selfie photo holding your ID
Tips for KYC application:
Do not send screenshots nor use filters. Make sure to have proper lighting and avoid wearing hats or glasses.
Please see attached file below for your additional guide for KYC Application.
Vitatoken can provide personal live guide to you, if you need please click the link below.
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